1 About These Terms
These terms explain the rules for using the EmotionMatters website at https://emotionmatters.co.uk (“our website”).
EmotionMatters is a trading name of HealthMatters Group Limited, registered in England and Wales under company number 05654323, with its registered office at King Edward VII Medical Centre, 54 Beaumont Street, London W1G 6DW.
In these terms, “EmotionMatters”, “we”, “us” and “our” refer to HealthMatters Group Limited.
By using our website, you agree to these terms. If you do not agree to them, please do not use the website.
If you decide to contnue, you’ll agree how often to meet based on your needs and goals. Some people come for focused, short-term therapy, while others benefit from longer-term support.
2 Information On This Website
The information on our website is provided for general information only.
Content about mental health, wellbeing, therapy, psychiatry, nutrition, health coaching or other health-related subjects is not intended to provide individual medical, psychiatric, psychological, nutritional or other professional advice.
You should not use information on this website as a substitute for assessment, diagnosis, treatment or advice from an appropriately qualified healthcare professional.
Your individual circumstances may differ from the general information described on our website.
3 Using Our Website Does Not Create A Clinical Relationship
Visiting our website, reading its content, submitting an enquiry or booking a discovery call does not by itself create a clinician–patient relationship.
A clinical or therapeutic relationship begins only when appropriate arrangements for your care have been agreed with EmotionMatters and/or the practitioner providing your service.
4 Discovery Calls
Our free discovery call is intended to help us understand what you are looking for, answer initial questions and help identify an appropriate next step.
A discovery call is not a clinical assessment, therapy session, psychiatric consultation or emergency mental health service.
5 Urgent And Emergency Support
EmotionMatters is not an emergency or crisis service.
If you are at immediate risk of harming yourself or someone else, call 999 or attend A&E.
For urgent NHS mental health support, contact NHS 111.
6 Appointments, Fees And Cancellations
Information about services and fees is available on our website.
Specific appointment, payment, cancellation and other service terms will be provided where relevant when you arrange care with us.
Nothing in these Website Terms affects your statutory rights.
7 Accuracy And Availability
We take reasonable care to keep the information on our website accurate and up to date. However, healthcare information and the services, practitioners, availability and fees we offer may change from time to time.
We do not guarantee that our website, or any particular content on it, will always be available or uninterrupted.
Where you are considering treatment or another healthcare service, the information relevant to your individual circumstances will be discussed with you directly.
8 Links To Other Websites
Our website may contain links to websites operated by third parties.
These links are provided for information or convenience. We do not control third-party websites and are not responsible for their content, availability or privacy practices.
A link does not necessarily mean that EmotionMatters endorses the third-party website or everything published on it.
9 Intellectual Property
Unless otherwise stated, the content of this website – including its text, design, graphics, branding and other original material – is owned by or licensed to HealthMatters Group Limited.
You may view and print pages from our website for your own personal, non-commercial use.
You must not reproduce, modify, distribute, republish or commercially exploit our website content without our prior written permission, except where permitted by law.
10 Acceptable Use
You must not knowingly:
– use our website for unlawful or fraudulent purposes;
– attempt to gain unauthorised access to the website, its servers or connected systems;
– introduce viruses, malicious code or other harmful technology;
– interfere with the security or operation of the website; or
– use the website in a way that infringes the rights of another person.
11 Our Responsibility To You
Nothing in these terms excludes or limits liability where it would be unlawful for us to do so, including liability that cannot lawfully be excluded or restricted under applicable consumer law.
We are not responsible for loss or damage arising from your reliance on general website information as a substitute for appropriate individual professional advice.
Nothing in these terms affects your statutory rights.
12 Privacy And Cookies
Our use of personal information is explained in our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
You can review or change your cookie preferences at any time through Cookie Settings.
13 Changes To These Terms
We may update these Website Terms from time to time, including where our services, website or legal requirements change.
The date at the top of this page shows when these terms were last updated.
14 Governing Law
These terms are governed by the laws of England and Wales.
If you are a consumer, you will retain any rights you have under applicable law concerning where a dispute may be brought.