Let’s Talk About What You Need
You don’t need to know which practitioner or type of support you need before contacting us.
Tell us a little about what’s been happening and our Client Services team will help you understand the most appropriate next step.
- Confidential
- No pressure
- Clear next steps
How Would You Like To Contact Us?
Choose whichever feels most comfortable. You don’t need to prepare anything before contacting us.
Book A Discovery Call
Choose a convenient time for a free 20-minute conversation with our Client Services team.
Book a TimeTalk To Our Team
Prefer to speak to someone directly? Give us a call and we’ll be happy to help.
Call usSend Us A Message
Have a question or prefer to contact us in writing? Send our Client Services team a message.
Send a MessageA Clear Path To The Right Support
You don’t need to have everything worked out before contacting us.
We’ll listen to what you need, help find the right fit and make sure you know what to expect before you decide to proceed.
Talk
Tell us briefly what’s been happening, what you’re looking for and any preferences you may have.
Match
We’ll consider the practitioner or service best suited to your needs and circumstances.
Confirm
We’ll explain who we recommend, the appointment fee and what to expect before you decide whether to proceed.
Confirm
Meet your practitioner for your first appointment. From there, you can discuss what ongoing care, if any, would be helpful.
If It Feels Easier, Write To Us
Have a question before booking, or simply prefer to contact us in writing? Send our Client Services team a message and we’ll get back to you.
You don’t need to tell us your full history. Just give us enough information to understand how we can help.
Using Private Medical Insurance
Some of our practitioners may be recognised by private medical insurers. Cover varies depending on your insurer, policy, practitioner and type of treatment, so we recommend checking the terms of your individual policy.
If you’re planning to use private medical insurance, let us know when you contact us. We’ll take your cover into account when matching you, alongside the experience and expertise most relevant to what you’d like help with.
Where we have a suitable practitioner recognised by your insurer, we’ll explain the next steps and provide any practitioner information you may need to confirm your cover before your first appointment.
We work with a range of leading insurers, including
Ready To Start A Conversation?
Whether you know what kind of support you’re looking for or would like some guidance first, our Client Services team is here to help you understand the next step.
Confidential – No pressure – Clear next steps
If You Need Urgent Support
If you are at immediate risk of harming yourself or someone else, or need urgent mental health support, please contact NHS 111, attend A&E or call 999 in an emergency. EmotionMatters is not an emergency or crisis service.